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Return Policy:
TENS and EMS Units

Medword.com

Return Policy For TENS & EMS Units


100 percent satisfaction guaranteed with TENS, EMS, or electrode product.Guarantee: 100% Satisfaction & Competitor Prices Matched
Medword Medical Sales, through our supplier, guarantees 100% customer satisfaction. Medword's supplier is the low-price leader and promises to match all competitors prices.

  • If you are not 100% satisfied with the results you are receiving from your TENS or EMS (Electronic Muscle Stimulators), as long as it is returned in good condition within 45 days, you will be issued a FULL REFUND.

  • The TENS units and EMS (Electronic Muscle Stimulators) come with a 5 Year Warranty. If you are having any problems with your Electronic Muscle Stimulator or TENS unit, send it back to our supplier and a new replacement unit will be shipped out to you immediately.

There is a 5 Year Warranty on this unitThere is a 5 Year Warranty on all TENS, EMS, & other units.
You will receive delivery within five business days of placing the order (usually before) if you are located in the U.S.A. If you need the package next day or 2nd day, please select either of those shipping methods at time of purchase and the delivery will be guaranteed. International shipping is available. However, rates and time of arrival will vary with destination. Complete your purchase by adding this item to your shopping cart, select shipping method as "International" and you will be contacted to discuss shipping details before final credit card authorization.


spacerspacerIf you are not 100 percent satisfied with the results you are receiving from your TENS, EMS, or electrode product, as long as it is returned in good condition within 45 days you will be issued a FULL REFUNDYou Should Know That The TENS Unit & EMS Electrode Wires Medword Sells:
  • Must pass a 3 pound pull-test, but typically pass up to 5 pounds;
  • Are made with zinc-coated copper wires, to aid in dispersion and keep impedance low;
  • Have a pre-formed .080 inch pin connector, which holds a TENS pin in place firmly;
  • Contain a small but firm lug for better electrode adhesion, so the wires cannot pull;
  • Have recently been improved to be even more flexible;
  • A minimum of 5% of our electrode & lead wires are hand tested for effectiveness and quality.
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